The client’s obsession
Leaders start with the client and work backwards. Work hard to gain and maintain customer trust. Although leaders pay attention to competitors, they are obsessed with customers.
Leaders are owners. They think long term and do not sacrifice long term value for short term results. They act on behalf of the entire company, beyond their own team. I never say, “That’s none of my business.”
Invent and simplify
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are aware from the outside, they are looking for new ideas everywhere and they are not limited by “they are not invented here.” As we do new things, we accept that we can be misunderstood for long periods of time.
They’re right, a lot
Leaders are very right. They have strong judgment and good instincts. They look for different perspectives and work to confirm their beliefs.
Learn and be curious
Leaders have never finished learning and are always trying to improve. They are curious about new possibilities and act to explore them.
Hire and develop the best answers / solutions / products
Leaders raise the bar for every job and promotion. They recognize exceptional talent and willingly promote it throughout the organization. Leaders develop leaders and take their role seriously in coaching others. We work on behalf of our people to invent mechanisms for career development and improvement.
Insist on the highest standards
Leaders have standards that do not stop and are as high as possible – many people may think that these standards are unreasonably high. Leaders continually raise the bar and lead their teams to deliver high quality products, services and processes. Leaders ensure that defects are not sent on the line and that problems are resolved so that they remain remedied.
Little thought is a prophecy that is being fulfilled. Leaders create and communicate a bold direction that inspires results. They think differently and look around the corner for how to serve customers.
Don’t leave for tomorrow what you can do now
Speed matters in business. Many decisions and actions are reversible and do not require extensive studies. We appreciate taking calculated risks. Constraints generate inventiveness, self-sufficiency and invention. There are no additional points for increasing staffing, budget size or fixed expenditure.
Leaders listen carefully, speak sincerely, and treat others with respect. They are self-critical from a vocal point of view, even when doing so it is awkward or embarrassing. Leaders don’t think their or their team’s scent smells like perfume. They compare themselves and their teams against the best.
Leaders operate at all levels, stay connected to details, generate frequent audits, and are skeptical when metrics and anecdotes differ.
They have a spine; I disagree and commit
Leaders are obliged to challenge decisions with respect, when they disagree, even when this is inconvenient or exhausting. Leaders are persuasive and tenacious. I don’t compromise. Once a decision has been made, they are fully committed.
Leaders focus on the perfect results for their business and provide them with the right quality and in a timely manner. Despite the failures, they rise on every occasion and never settle.
Strive to be the best employer on Earth
Leaders work every day to create a safer, more productive, more efficient, more diverse and fairer working environment. I drive with empathy, have fun at work and facilitate the fun of others. Leaders ask: Do my fellow employees grow? Are they empowered? Are you ready for what’s next? Leaders have a vision and commitment to the personal success of their employees, whether it’s Weryon or other companies.
Success and scale bring a wide responsibility
We started in a Bedford house, but we’re not there anymore. We are great, we have an impact on the world and we are far from perfect. We must be humble and attentive to the side effects of our actions. Our local communities, the planet and future generations need us to be better every day. We must start every day with the determination to do better, to do better and to be better for our customers, our employees, our partners and the world at large.
We must end each day knowing that we can do even more tomorrow. Leaders create more than they consume and always leave things better than they found them.